Last Updated: 4-18-2025
At Lettuce Sell Your Stuff, we strive for transparency and fairness in all transactions. This policy outlines the conditions for returns and refunds when using our resale services.
1. General Policy
- No Direct Purchases: Since we act as your selling agent (not the buyer), returns/refunds depend on the third-party platform’s (e.g., eBay, Facebook Marketplace) policies.
- Final Sales: Once an item sells and payment is processed, the transaction is typically final.
2. Buyer-Initiated Returns
If a buyer requests a return through the selling platform:
✅ Approved Returns: We comply with the platform’s return policy (e.g., eBay’s 30-day money-back guarantee).
✅ Refund Process:
- The buyer returns the item to us.
- We inspect for damage or misuse.
- If approved, we deduct refund costs (including original shipping and fees) from your sale proceeds.
3. Seller (Client) Responsibilities
- Item Accuracy: If a return occurs due to misrepresentation (e.g., undisclosed damage), you may be responsible for return costs.
- Non-Refundable Fees: Our commission and any listing fees are non-refundable, even if a buyer returns the item.
4. Exceptions
❌ No Refunds For:
- Buyers who change their mind (unless required by the platform).
- Items sold “as-is” or marked “final sale.”
- Shipping delays or carrier issues (claims must go through the shipping provider).
5. Disputes & Resolution
- Escalations: If a buyer disputes a sale, we’ll mediate per the platform’s policies.
- Chargebacks: If a buyer files a chargeback, we may withhold funds until resolved.
6. Contact Us
For return-related questions:
📧 brady@lettucesell.com
Note: This policy applies only to sales facilitated by Lettuce Sell Your Stuff. Buyers must contact us, not you, for returns.
